Privacy Policy 1mdbet – Your Data Is Fully Protected

Introduction & Scope of This Policy

1mdbet ("we", "platform", "Company") are fully committed to protecting the privacy and data security of every member who registers and uses our services. This Privacy Policy transparently explains how 1mdbet collect, process, store, and protect your personal data as a user of our online betting and entertainment platform.

This document applies to all users accessing the platform 1mdbet via our website, mobile app (Android and iOS), or any other official channels. By registering or continuing to use the services of 1mdbet, you agree to the collection and use of your information as described in this Privacy Policy.

This policy has been developed in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and applicable international privacy standards. If you have any questions about how we handle your data, do not hesitate to reach out to our support team 1mdbet available 24/7.

Personal Data We Collect

1mdbet only collects data that is strictly necessary to provide you with a safe, efficient, and responsible service. Below are the categories of data we collect and their respective purposes:

We never collects full credit or debit card numbers. All financial transactions via Malaysian eWallets (Touch 'n Go, GrabPay, Boost, ShopeePay) and FPX online banking are processed through encrypted, certified payment gateways.

How We Use Your Data

1mdbet uses the personal data collected solely for legitimate purposes necessary to deliver our platform services to you. The following are the primary purposes:

Primary Operational Purpose

• Account Management: Create, verify, and maintain your 1mdbet account so you can access all platform services.
• Financial Transaction Processing: Processing deposits via local payment methods such as Touch 'n Go, GrabPay, DuitNow and FPX, and withdrawing winnings in MYR to your account.
• Platform Security: Detecting and preventing fraudulent activity, multiple account ownership, money laundering, and cyber threats targeting member accounts.
• Customer Support: Providing 24/7 support and resolving any enquiries, disputes, or technical issues you encounter.
• Legal Compliance: To fulfil legal obligations under applicable Malaysian law, including anti-money laundering reporting requirements.

Service Improvement Purposes

• Analysing platform usage patterns to improve the interface and overall user experience.
• Developing responsible gaming features based on aggregated member playing habits.
• Sending account-related communications, 1mdbet promotions, and platform updates through your preferred channels.

Data Security Measures

1mdbet implements multiple layers of technical and organisational safeguards to keep your personal data secure at all times. Our security infrastructure includes:

• Data encryption in transit: TLS 1.3 for all client-server communications.
• Data encryption at rest: Databases are encrypted using AES-256.
• Strict access controls: Only employees who require access are permitted to view member personal data, governed by role-based access control (RBAC).
• Log auditing: All access to sensitive data is logged and audited on a regular basis.
• Penetration testing: Independent third-party security testing is conducted at least twice a year.

Data Sharing with Third Parties

1mdbet does not sell, rent, or disclose member personal data to any third party except in the following limited and necessary circumstances:

• Payment Service Providers: Payment gateways processing Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX transactions receive only the minimum data required to complete each transaction. They are bound by strict confidentiality agreements.
• Licensed Game Providers: Game providers (such as slots and live casino suppliers) may receive the session data necessary for gameplay. They do not receive members' full identity information.
• Statutory Authorities: Where required by Malaysian law, court order, or a lawful investigation request from a law enforcement agency.
• KYC Verification Services: Third-party KYC service providers used to verify member identity during the KYC process, bound by data processing agreements that comply with the PDPA.
• Business Transfer: In the event of a merger, acquisition, or asset transfer, user data may be transferred with prior notice to members.

Cookies, Trackers & Similar Technologies

Platform 1mdbet uses cookies and similar technologies to enhance the user experience, maintain secure login sessions, and analyse platform usage on an aggregate basis. We use several types of cookies:

Types of Cookies Used

• Essential Cookies (Strictly Necessary): Required for core platform functions such as login, session security, and deposit processing. These cookies cannot be disabled.
• Preference Cookies: Saving your preferences such as language (Bahasa Melayu), display theme, and your frequently played game selections.
• Analytics Cookies: Helps us understand how members interact with the platform so we can continuously improve the user experience. Data is collected in aggregate form without individual identification.
• Security Cookies: Detects unusual access patterns and helps prevent unauthorised access to member accounts.

You can manage your cookie settings through your browser settings. However, disabling essential cookies may affect platform functionality. 1mdbet. For more information on how to manage cookies in your browser, refer to your browser's help section.

Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), as a member 1mdbet you have the following rights regarding your personal data. We respect and facilitate the exercise of all these rights:

To exercise any of these rights, please contact the 1mdbet via email at support@1mdbet.click or via 24/7 live chat. We will respond to your request within 30 days of the date of receipt.

Child Protection

Services 1mdbet is STRICTLY PROHIBITED for individuals under the age of 18. Our platform is not designed for children, and we do not knowingly collect personal data from minors.

Should we discover that data belonging to an individual under the age of 18 has been collected inadvertently, we will take immediate action to delete the information and close the account in question without delay. Parents or guardians who believe their child may have registered an account at 1mdbet to contact us immediately.

Data Retention Period

1mdbet retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable Malaysian law. The following outlines our data retention guidelines:

• Active Account Data: Retained for the duration your account is active and for 7 years after account closure (anti-money laundering legal requirement).
• Financial Transaction Records (in RM): Retained for a minimum of 7 years in compliance with Malaysia's Anti-Money Laundering Act requirements.
• Support Communication Logs: Retained for 3 years for dispute resolution and service improvement purposes.
• Technical Log Data: Retained for 90 days for security purposes and anomaly detection.
• Analytics Cookie Data: Expires automatically 13 months from the date of creation.

Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you as an individual.

Amendments to the Privacy Policy

1mdbet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or security enhancements. The date of the most recent update will always be displayed at the top of this page.

For significant changes that affect your privacy rights, we will notify you via in-platform notifications and your registered email address at least 14 days before the changes take effect. Continued use of the platform 1mdbet after such notification will be considered your acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Version history of previous policies is available upon request through our customer support.

Contact the 1mdbet Privacy Team

If you have any questions, concerns, or complaints regarding this Privacy Policy or how 1mdbet handles your personal data, please contact us through the following channels:

• Privacy Email: support@1mdbet.click — Mark the subject line as "Privacy Enquiry" for faster processing.
• 24/7 Live Chat: Click the chat icon on the 1mdbet platform — average response time is under 2 minutes.
• Response Time: We are committed to responding to all privacy-related inquiries within 30 calendar days of receipt.

If you believe that 1mdbet does not handle your data in accordance with this Privacy Policy or PDPA 2010, you have the right to file a complaint with the Personal Data Protection Commissioner of Malaysia through their official channels.